The importance of communication
A few years ago I had a gentlemen who was a store manager for me. One day, I visited his store and I learned that he had left. He was a superstar. Two weeks later I saw him in a restaurant. We started to chit chat and I found out the real reason that he left and it was VERY disappointing. He had left because his DM had given him a negative review. He also said that his DM had not visited his store in 5 months. Lastly, the fatal blow was when his son passed away, his DM asked him to return to work (for inventory) the day after the funeral. I went back to work on that Monday and started asking questions. Needless to say, I found out that this DM had been abusing his power. We terminated that DM that same week. I rehired that store manager as well. Eight months after we rehired the store manager, he was promoted to a DM and was number 1 for 3 years in a row. Here is what you can learn:
1. If you ask the right questions, you will eventually get the right answers.
2. You should never have a star player sitting on the bench (unless hee is resting).
3. Never allow leaders under you to abuse those on your team because they have "good results." Good results are not waivers to mistreat others!
4. Good people don't quit companies, they quit people.